Appointments

Currently, we are asking patients NOT to attend Meddygfa’r Sarn unless invited to do so by a member of our staff.  Furthermore, as of Monday 14th September, 2020 it is COMPULSORY to wear a face covering whilst visiting the surgery.  

If you are currently experiencing Covid-19 symptoms please remain at home and call 119 to arrange a test.

Meddygfa’r Sarn is continually reviewing the appointment system.  The surgery operates a telephone consultancy system, the surgery aims to improve access to patient care by ensuring patients are directed to the most appropriate clinician or services.  It also gives the doctor consulting with the patient the opportunity to possibly deal with the issue over the telephone eg. by issuing a prescription, arranging a face to face consultation with a doctor that day or advising if a routine appointment is necessary.
 
When you ring the practice the receptionist will request your details, to ensure that you are seen by the most appropriate clinician, the receptionist will also ask you ‘what is the nature of the problem’ and this information will be treated in the strictest confidence.  You do not have to tell the receptionist, but it is very helpful to the doctor who will be calling you back on the phone. 
 
We also offer some pre-bookable appointments if your concern is not urgent.  We advise to telephone in the afternoon for these appointments if possible.
 
Please consider how else you may receive medical advice:
 
  • Virtually all local chemists offer free NHS prescriptions for lots of common conditions just ask about the “Common Ailments Scheme” at your local pharmacy.
  • If you are uncertain where to go first for help, please look at the NHS Choose Well website.
  • If you would like advice or help from the surgery, please consider using eConsult, which is a digital service available to our patients.  This allows you to write to us using email and includes a facility to send us pictures relating to your concern, if needed.  It is also useful for paperwork requests and you can expect a response from us before the end of the next working day (and often sooner).
 
Call Us

Please call Meddygfa Sarn on the number above.

Visit Us

Call into the surgery during opening hours.

Meddygfa Sarn,
Heol y Meinciau,
Pontyates,
Carmarthenshire
SA15 5TR