FAQs

Can I request a home visit?

Please see our home visit page.  

Can I SPEAK TO A DOCTOR ON THE TELEPHONE?

If you need to speak to a doctor on the telephone, we would ask that you phone between 11:30-12 noon when one of the doctors is usually available.

Who do I contact regarding my out-patients appointment?

If you would like to arrange, confirm, alter or cancel an outpatient appointment please call the Central Contact Centre for Withybush Hospital and Glangwili Hospital on 0300 3039642. The centre will ensure that outpatient appointments can be arranged at the earliest opportunity particularly for people who are suspected of having life-threatening conditions such as cancer.

Hospital Transport Services are provided to help patients to reach their hospital or clinic appointment. Through positive change sin the way that transport will be booked, patients who need ambulance transport to attend their first hospital appointment will now book their transport to hospital directly through a Transport Booking Centre.  Transport for all other appointments should be booked at the hospital you attend for your appointment.  When you receive your first appointment letter, you should contact the Transport Booking Centre on 0844 8700888.

 

How Do I Apply For Transport?

You will need to telephone the Transport Booking Centre at least one week before you are due to attend, but the earlier the better.  The booking centre will not take bookings more than 3 months in advance. 

When you ring, please have a pen and paper ready and the following details:

  • Your address (including your postcode) 
  • Your telephone number
  • NHS number/Hospital number 
  • Name of Hospital/Clinic/Treatment Centre and department you will be attending 
  • Date and time of your appointment 
  • The Transport Booking Centre is open from 8:30 am to 5:00 pm Monday to Thursday and 8:30 am to 4:00 pm Friday, but not on public holidays.


    If you are eligible for transport, it will be booked for you and you will be given a booking number.  Please make a note of this number as you will need it if you have any queries.


    If you have been sent an urgent appointment and you cannot give a week’s notice, please ring the Transport Booking Centre as soon as possible and if you are eligible we will do our best to arrange transport for you.

     

I think that i need carers for my relative, who should i contact?

Please fill in an online assessment form at the following link: 

https://www.carmarthenshire.gov.wales/home/council-services/social-care-health/support-at-home

 

WHEN WILL I HAVE MY TEST RESULTS?

If you would like to know your results, please ring 01269 860348 between 1:30pm – 3:00pm Mondays to Fridays. We are unable to provide this service at other times, due to workload issues.

Please be aware that GP surgeries are only able to provide information about test results, which have been requested by us. (Hospital clinicians are responsible for informing patients of the results of tests requested by them). GPs should be informed of hospital test results, but this can take weeks, and does not apply to all blood tests or A&E investigations.

Please contact your hospital doctor’s secretary by telephone for this information.

If you are worried or left wondering what the plan is, we will be happy to help you. We know that being asked to speak to a clinician about results may cause stress, but most test results actions are about informing and understanding (rather than anything alarming).

Serious or worrying test results- we will contact you urgently– please ensure we have an up-to-date contact telephone number for you.

If the receptionist calls you to arrange follow up for blood test results (or if you receive a letter or text message from us) this is usually routine.

We will NOT contact you, if your results are normal.

can i have a chaperone during my consultation?

Meddygfa Sarn is committed to providing a safe, comfortable environment where  patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

If you would like a chaperone during your consultation, please ask the doctor.

A Practice Nurse or Health Care Assistant will usually act as your chaperone, but on rare occasions a Receptionist may be asked to chaperone.